Terms of Service

By using services provided by SMMFlare, you agree to the following Terms of Service. If you do not agree with these Terms, you must not use our services.

 

1. General Provisions

1.1 Agreement to Terms

1.1.1 By creating an account, placing an order, depositing funds, or otherwise using SMMFlare, you acknowledge that you have read, understood, and agreed to these Terms of Service.

1.1.2 We reserve the right to amend these Terms from time to time. Any updated Terms will become effective when published on our website unless otherwise stated.

1.1.3 You are responsible for reviewing these Terms before placing an order or continuing to use our services.

1.1.4 You must use our services in accordance with all applicable laws and, where relevant, the terms, rules, and policies of the applicable social media platforms.

1.1.5 Your continued use of SMMFlare after updated Terms are published constitutes acceptance of those updated Terms.

 

1.2 Changes and Modifications

1.2.1 Service rates may change without prior notice. Price changes will not normally affect orders that have already been accepted and paid for.

1.2.2 Delivery times displayed on our website are estimates only and are not guaranteed. Delays may occur due to supplier availability, platform updates, technical issues, or other circumstances outside our reasonable control.

1.2.3 SMMFlare may modify, replace, suspend, or discontinue a service where reasonably necessary due to supplier changes, platform restrictions, security concerns, legal requirements, or technical limitations.

1.2.4 We may change the functionality, features, availability, or specifications of our services at any time.

1.2.5 Where a material change prevents an accepted order from being delivered, any applicable refund or credit will be handled in accordance with Section 3 and applicable law.

 

1.3 Disclaimer and Liability

1.3.1 To the maximum extent permitted by applicable law, SMMFlare is not responsible for indirect or consequential damages or losses arising from the use of our services, including financial loss, reputational damage, loss of followers, loss of data, loss of business, or loss of access to an account.

1.3.2 SMMFlare is not responsible for actions, decisions, or changes made by third-party platforms, including any effect on account standing, account features, content visibility, or delivered services.

1.3.3 You agree to indemnify and hold harmless SMMFlare and its affiliates, officers, employees, contractors, and suppliers from claims, damages, liabilities, and reasonable expenses arising from your unlawful use of our services, your breach of these Terms, or your violation of another party's rights.

1.3.4 Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

 

2. Services

2.1 Scope of Services

2.1.1 Our services are intended to assist customers with social media promotion and online visibility.

2.1.2 We do not guarantee engagement or interaction from followers or other accounts delivered through our services, including likes, comments, messages, purchases, enquiries, or other activity.

2.1.3 Each service is provided as described in its applicable service description. Unless expressly stated in that description, we do not guarantee any particular characteristics, attributes, or activity of accounts or engagement associated with a service.

2.1.4 Our services are provided on an "as available" basis. Except where expressly stated or required by law, we do not provide warranties regarding uninterrupted availability, retention, engagement, platform compatibility, or specific business outcomes.

2.1.5 SMMFlare is an independent marketing services provider and is not affiliated with, endorsed by, sponsored by, or officially connected with Instagram, Facebook, Meta, X, Twitter, TikTok, YouTube, Google, Discord, Twitch, Telegram, Spotify, or any other social media or technology platform.

2.1.6 References to third-party platforms, trademarks, and service names are used solely to identify compatibility or the intended destination of a service.

2.1.7 SMMFlare does not sell ownership of social media platforms, platform accounts, or intellectual property belonging to third parties.

 

2.2 User Obligations

2.2.1 You must not submit or link content that is unlawful, sexually exploitative, hateful, threatening, defamatory, malicious, or otherwise prohibited under these Terms.

2.2.2 Unless the applicable service description states otherwise, the relevant account or content must remain publicly accessible while an order is being processed. Orders affected by privacy settings, deleted content, changed usernames, broken links, or access restrictions may not qualify for a refund.

2.2.3 Customers are responsible for monitoring their orders and reporting genuine service issues within the applicable reporting period.

2.2.4 Customers acknowledge that third-party platforms may change their systems, policies, or enforcement practices at any time, and that these changes may affect delivered services, account metrics, platform features, or account standing. Customers accept these risks, which are outside SMMFlare's control.

2.2.5 You are responsible for maintaining the confidentiality of your SMMFlare account credentials and for restricting access to your account, computer, and devices.

2.2.6 You must not share your SMMFlare account with unauthorised persons or use another person's account without permission.

2.2.7 You must provide accurate order information and must have the authority or permission necessary to submit the relevant account, page, channel, post, server, or content for promotion.

 

3. Refund Policy

3.1 Payments, Refunds, and Account Credit

3.1.1 Except where required by applicable law, payments and account deposits are final after they have been credited to your SMMFlare account.

3.1.2 Approved refunds for undeliverable or cancelled orders will ordinarily be issued as SMMFlare account credit unless another form of refund is required by applicable law or expressly approved by SMMFlare.

3.1.3 You should contact SMMFlare support before initiating a payment dispute or chargeback so that we have a reasonable opportunity to investigate and resolve the issue.

3.1.4 Filing a knowingly false, fraudulent, or abusive payment dispute or chargeback may result in account restriction or termination and may be reported to the relevant payment provider or authority.

3.1.5 Nothing in this Refund Policy limits any statutory refund, cancellation, chargeback, or consumer protection right that cannot lawfully be excluded.

 

3.2 Non-refundable Conditions

3.2.1 Orders cannot normally be cancelled after processing has commenced. Where an order cannot be delivered, the undelivered portion may be returned as SMMFlare account credit.

3.2.2 Orders submitted with an incorrect link, incorrect username, incorrect quantity, private account, deleted content, restricted content, or other incorrect information may not qualify for a refund or replacement.

3.2.3 SMMFlare is not responsible for issues caused by customer error, account changes, deleted content, changed usernames, platform restrictions, or interference from other promotional services.

3.2.4 Changes in delivered quantities or metrics occurring outside any refill or retention period stated in the applicable service description may not qualify for a refill, replacement, or credit.

3.2.5 Where a service description does not include a refill or retention period, the service is not eligible for a refill unless expressly agreed otherwise.

 

3.3 Fraudulent Activity

3.3.1 Fraudulent activity, including the use of stolen, unauthorised, compromised, or unlawfully obtained payment methods, may result in immediate account suspension or termination.

3.3.2 Customers must not knowingly place overlapping orders for the same service, page, account, post, or target through multiple providers while an existing order is active. SMMFlare may be unable to accurately measure delivery in such circumstances, and the affected order may not qualify for a refund.

3.3.3 We reserve the right to investigate suspected fraud, preserve relevant records, take reasonable protective action, and report suspected unlawful activity to payment providers, service providers, regulators, or law enforcement where appropriate or required by law.

3.3.4 SMMFlare may reject, suspend, restrict, or cancel an order that presents a material risk of fraud, abuse, regulatory non-compliance, security harm, or damage to SMMFlare, its suppliers, payment providers, customers, or third parties.

3.3.5 We may request reasonable verification information concerning an account, payment, order, or intended use of our services before processing or continuing to provide a service.

 

4. Privacy and Data Protection

4.1 Processing of Personal Information

4.1.1 We process personal information where reasonably necessary to create and administer accounts, process payments and orders, provide customer support, prevent fraud, secure our services, maintain business records, comply with legal obligations, and improve our services.

4.1.2 We do not sell personal information. We may share limited information with payment processors, hosting providers, service suppliers, fraud-prevention providers, professional advisers, or authorities where reasonably necessary, contractually permitted, or required by law.

4.1.3 We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.

4.1.4 Further information about how we collect, use, store, and disclose personal information is available in our Privacy Policy.

4.1.5 Information shared with service suppliers will generally be limited to what is reasonably necessary to process an order, such as the target link, username, service selection, and quantity.

4.1.6 We cannot guarantee absolute security of information transmitted over the internet or stored electronically.

 

4.2 Information We May Store

4.2.1 Depending on how you use SMMFlare, we may store information including your username, email address, account details, order history, transaction records, support communications, IP address, device or browser information, login activity, and fraud-prevention data.

4.2.2 We may also maintain technical logs and security records where reasonably necessary to operate, monitor, troubleshoot, and protect our services.

4.2.3 You must not submit sensitive personal information through an order unless it is strictly necessary and expressly requested by SMMFlare.

 

4.3 Data Retention

4.3.1 We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, resolving disputes, preventing fraud, maintaining financial records, enforcing agreements, and complying with legal obligations.

4.3.2 You may request access to, correction of, or deletion of your personal information, subject to applicable law and any lawful reason requiring or permitting us to retain it.

4.3.3 We may retain transaction, security, fraud-prevention, tax, accounting, and legal records after an account is closed where required or permitted by law.

 

5. Customer Responsibilities

5.1 Compliance and Security

5.1.1 Customers are solely responsible for securing and monitoring their social media accounts, SMMFlare accounts, email accounts, devices, and login credentials.

5.1.2 Customers must ensure that their use of our services complies with all applicable laws, regulations, contractual obligations, and relevant third-party platform rules.

5.1.3 You are responsible for all activity conducted through your SMMFlare account unless you have promptly notified us of unauthorised access and taken reasonable steps to secure the account.

5.1.4 You are responsible for determining whether using a particular service is appropriate for your account, content, campaign, business, industry, and jurisdiction.

5.1.5 You must not misrepresent the nature, source, authenticity, popularity, endorsement, or commercial performance of engagement obtained through SMMFlare where doing so would be unlawful or materially deceptive.

 

5.2 Reporting Issues

5.2.1 Customers must review their orders and report service issues within 72 hours after becoming aware of the issue, unless a different reporting period is stated in the applicable service description.

5.2.2 Failure to report an issue within the applicable period may limit our ability to investigate, refill, replace, cancel, or credit the affected order.

5.2.3 You agree to provide accurate, complete, and current information when using our services and to update that information where necessary.

5.2.4 Reports must include sufficient information for us to identify and investigate the affected order.

 

6. Acceptable Use and Prohibited Activities

6.1 Acceptable Use

6.1.1 You must use SMMFlare only for lawful purposes and in accordance with these Terms.

6.1.2 You must not use our services to facilitate, support, promote, conceal, or materially assist unlawful, fraudulent, deceptive, abusive, or malicious activity.

6.1.3 You must not use our services in connection with:

• Fraud, scams, phishing, identity theft, credential theft, or unauthorised account access;
• Impersonation of another person, business, public authority, financial institution, or brand without lawful authority;
• Malware, ransomware, botnets, hacking, distributed denial-of-service activity, credential stuffing, or other cybercrime;
• Harassment, stalking, threats, abuse, doxxing, intimidation, or targeted harm;
• Child sexual abuse material, sexual exploitation, or content involving the exploitation of minors;
• Terrorism, violent extremism, sanctions evasion, money laundering, or financing of unlawful activity;
• Election interference, coordinated deceptive political activity, or impersonation of political candidates, electoral authorities, or government agencies;
• Artificial promotion of unlawful products, counterfeit goods, stolen property, malicious software, fraudulent investments, illegal gambling, or prohibited financial schemes;
• Materially misleading endorsements, reviews, testimonials, popularity claims, or commercial representations where prohibited by law;
• Infringement of intellectual property, privacy, publicity, confidentiality, or other legal rights;
• Any activity intended to deceive users about the identity, legitimacy, popularity, authority, or trustworthiness of an account for the purpose of causing financial or other harm.

6.1.4 You must not use SMMFlare to target accounts belonging to law enforcement agencies, emergency services, courts, electoral authorities, government agencies, financial institutions, healthcare providers, or other sensitive organisations for deceptive or unlawful purposes.

6.1.5 You must not attempt to circumvent service restrictions, security controls, account limitations, payment controls, fraud-prevention measures, or enforcement actions.

 

6.2 Right to Refuse or Terminate Service

6.2.1 SMMFlare may refuse, suspend, restrict, cancel, or terminate any account or order where we reasonably believe that:

• These Terms have been violated;
• The service is being used for unlawful, fraudulent, deceptive, abusive, or malicious purposes;
• The order creates a security, legal, regulatory, payment, reputational, or operational risk;
• The customer has supplied false, misleading, incomplete, or unverifiable information;
• The customer has engaged in payment fraud, abusive disputes, threats, harassment, or misuse of support services;
• Continuing to provide the service may harm SMMFlare, its suppliers, payment providers, customers, or third parties.

6.2.2 Orders cancelled because of a violation of this section may not qualify for a refund except where required by applicable law.

6.2.3 We are not required to provide advance notice where immediate action is reasonably necessary to prevent fraud, abuse, security harm, legal exposure, or damage to another party.

6.2.4 Termination of an account does not affect rights, liabilities, payment obligations, or legal remedies that arose before termination.

 

6.3 Legal Compliance and Cooperation

6.3.1 Customers are solely responsible for ensuring that their use of SMMFlare complies with all laws and regulations applicable to them.

6.3.2 SMMFlare may preserve records and disclose information where required by applicable law, a valid court order, subpoena, warrant, regulatory requirement, or other binding legal process.

6.3.3 We may also use or disclose information where reasonably necessary to investigate suspected fraud or abuse, protect the rights and safety of SMMFlare or others, enforce these Terms, or establish, exercise, or defend legal claims.

6.3.4 Where legally permitted and operationally appropriate, we may notify affected users of a request for their information. We are not required to provide notice where prohibited by law or where notice could compromise an investigation or create a risk of harm.

 

7. Consumer Rights and Digital Service Performance

7.1 Mandatory Consumer Rights

7.1.1 Nothing in these Terms excludes, restricts, or modifies any statutory guarantee, consumer protection, refund right, cancellation right, withdrawal right, or other legal protection that cannot lawfully be excluded, restricted, or modified.

7.1.2 Where mandatory consumer law applies and conflicts with these Terms, the mandatory legal requirement will prevail to the extent of the conflict.

7.1.3 Except where required by law, refunds and credits remain subject to the Refund Policy in Section 3.

 

7.2 Immediate Performance of Digital Services

7.2.1 By placing an order, you request that SMMFlare begin processing and supplying the digital service as soon as reasonably practicable.

7.2.2 Where applicable law provides a cancellation or withdrawal period for digital services, your right to cancel may be affected once performance begins, but only to the extent permitted by applicable law.

7.2.3 Nothing in this section removes rights relating to services that are not supplied, are materially defective, or otherwise fail to meet non-excludable legal requirements.

 

8. Limitation of Liability

8.1 Limitation

8.1.1 To the maximum extent permitted by applicable law, SMMFlare will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or connected with the use of our services.

8.1.2 This limitation includes loss of profits, revenue, goodwill, anticipated savings, business opportunity, followers, engagement, data, account access, platform features, vanity identifiers, or other intangible losses.

8.1.3 To the maximum extent permitted by applicable law, SMMFlare's total aggregate liability arising from an affected order will not exceed the amount paid by the customer to SMMFlare for that specific order.

8.1.4 The limitations in this section do not apply to liability that cannot lawfully be limited or excluded, including liability for fraud, fraudulent misrepresentation, or any other non-excludable statutory liability.

8.1.5 SMMFlare is not liable for a failure or delay caused by events beyond our reasonable control, including platform outages, API changes, supplier failures, network disruption, cyberattacks, government action, legal restrictions, labour disruption, natural disasters, or failures of third-party infrastructure.

 

9. Data Protection Compliance

9.1 European and United Kingdom Data Protection

9.1.1 Where the General Data Protection Regulation, United Kingdom GDPR, or related data protection law applies, SMMFlare will process personal data in accordance with its applicable legal obligations.

9.1.2 Depending on the circumstances and applicable law, users may have rights to request access, correction, deletion, restriction, portability, or objection concerning their personal data.

9.1.3 Requests concerning personal data may be submitted through our support channel and may be subject to reasonable identity verification.

9.1.4 Certain rights may be restricted where an exemption applies or where information must be retained for legal, security, fraud-prevention, accounting, or contractual purposes.

9.1.5 We implement reasonable technical and organisational measures designed to maintain a level of security appropriate to the risks associated with processing personal data.

 

9.2 International Processing

9.2.1 Personal information may be processed or stored in countries other than the country in which a customer is located.

9.2.2 Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

9.2.3 We will address personal data breaches in accordance with applicable notification and response requirements.

9.2.4 Where applicable law requires notification to affected individuals or a supervisory authority, notification will be made within the legally required period.

 

10. Final Provisions

10.1 Entire Agreement

10.1.1 These Terms, together with our Privacy Policy, service descriptions, refund rules, and any other policies expressly incorporated by reference, form the agreement between you and SMMFlare concerning your use of our services.

10.1.2 If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect.

10.1.3 A failure or delay by SMMFlare to enforce a provision of these Terms does not waive our right to enforce that provision later.

10.1.4 You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

 

10.2 Contact and Notices

10.2.1 Questions, complaints, legal notices, privacy requests, and reports of prohibited use should be submitted through the official SMMFlare support channel.

10.2.2 You are responsible for maintaining a current email address on your account so that we can send service-related or legally required communications.

 

By using our services, you acknowledge that social media promotion is subject to factors outside SMMFlare's control, including platform policies, platform enforcement practices, and changes to third-party systems, and that these factors may affect delivered services, account metrics, or account standing. Customers are responsible for securing and monitoring their accounts and for ensuring that their use of SMMFlare is lawful and appropriate for their circumstances. We aim to provide each service in accordance with its service description, but we do not guarantee outcomes beyond those expressly stated or required by applicable law.